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Cancallation policy

Consumers within the meaning of section 13 BGB, that is natural persons who enter into legal transactions for purposes which are neither predominantly commercial nor related to their self-employed activity, have the following right to cancel.

Cancellation right

You have the right to cancel this contract within fourteen days without giving any reasons for doing so.

The period in which you can change your mind is fourteen days from the day on which you or a third party named by you, but who is not the carrier, have or has taken possession of the goods.

If you wish to exercise your right to cancel, you must inform us by sending a letter, fax, or e-mail to us (Alfred SCHLADERER Alte Schwarzwälder Hausbrennerei GmbH, Alfred-Schladerer-Platz 1, 79219 Staufen, Germany, tel. +49-7633-8320 – fax +49-7633-83288, e-mail: clearly stating your decision to cancel this contract. You may, but are not required to, use the enclosed model cancellation form for this purpose.

In order to cancel within the cancellation period it is sufficient for your notice to cancel to have been sent before the period expires.

Consequences of cancallation

If you cancel this contract, we must refund to you all monies paid to us, including costs of delivery (with the exception of the additional costs incurred if you have chosen a form of delivery other than the cheapest standard delivery offered by us), as soon as practicable but at the latest within fourteen days of the day on which your notification of cancellation of this contract is received by us. Unless an alternative has been explicitly agreed, we will refund you using the same means of payment used by you for the original transaction; in no circumstances will you be charged additionally for such refund. We will be entitled to refuse a refund until the goods have been returned to us or until you provide evidence that you have returned the goods, whichever is earlier.

You must return or transfer the goods to us immediately and in all cases within fourteen days of the day on which you notify us of cancellation of this contract. This period shall be deemed to have been complied with if you send the goods back before the fourteen day period has expired. We will pay the costs for the return of the goods.

You will only be liable for any potential loss of value of the goods if such loss of value is due to an unnecessary inspection by you of the properties, characteristics, and functioning of the goods.

Please note:

Under section 312g(2) No. 3 German Civil Code (BGB), you have no right to cancel contracts for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons, if such goods were unsealed after delivery. Cancellation is therefore excluded if you have opened food or spirits delivered by us.


Information about the right to cancel can be downloaded here.